Return Policy
La Vela and CO. Return Policy
We want you to be fully satisfied with your purchase from La Vela and CO. If for any reason you are not happy with your order, please review our return policy below.
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Eligibility: Returns are accepted within 3 days of delivery. Items must be unused, in their original packaging, and in the same condition as when they were received.
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Non-Returnable Items: Customized candles, clearance items, and gift cards are non-returnable.
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Return Process: To initiate a return, contact our customer service team at hexainfosystems@gmail.com with your order number and reason for return. We will provide instructions on how to return the item.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
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Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Shipment Policy
La Vela and CO. Shipment Policy
We strive to deliver your orders as quickly and safely as possible. Below is our shipment policy for all orders placed through our website.
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Shipping Locations: We currently ship within India only. Delivery time depends on the location, it will take a minimum of 3 to 7 working days to deliver the shipment
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Processing Time: Orders are processed within 1-3 business days. Custom orders may require additional processing time.
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Shipping Methods: We offer standard and express shipping options. Shipping costs and delivery times vary depending on your location and the chosen method.
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Fragile Items: Our candles and fragile items are packed with care to prevent damage during transit. However, if you receive a damaged item, please contact us immediately with photos of the damage.
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Tracking: Once your order is shipped, you will receive a tracking number via email and WhatsApp. You can track your shipment through the carrier’s website.
Privacy Policy
La Vela and CO. Privacy Policy
At La Vela and CO., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our products.
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Information We Collect: We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or subscribe to our newsletter.
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Use of Information: We use the information collected to process orders, provide customer service, and send promotional offers. We do not sell or share your information with third parties except for payment processing and shipping purposes.
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Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
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Data Security: We implement security measures to protect your personal information. However, no online data transmission is completely secure, and we cannot guarantee the absolute security of your data.
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Your Rights: You have the right to access, modify, or delete your personal information. Contact us at [your email] for assistance.
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Changes to Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page
Terms and Conditions
La Vela and CO. Terms and Conditions
Welcome to La Vela and CO. By using our website and purchasing our products, you agree to the following terms and conditions:
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Product Information: We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to the handmade nature of our candles.
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Pricing: All prices are listed in Indian Rupee. Prices are subject to change without notice. Any applicable taxes and shipping fees may be added to your order total at checkout. it depends on the weight and quantity of the product. Free shipping will only depend on the purchase amount, weight, and quantity and depends on La Vela and &CO to do the changes on free shipping (if it is applicable) at any point of time.
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Payment: We accept Cads, UPI, Net banking. Payment must be received before orders are processed and shipped.
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Order Cancellation: You may cancel your order within 12 hours of placing it. After this period, cancellations are not guaranteed, and payment will not be refunded.
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If Order cancelled, with in 12 hours, Customer may get the refund after tax and Internet charges.
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Limitation of Liability: La Vela and CO. is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Governing Law: These terms are governed by the laws of Indian Jurisdiction; all cases are taken care in Gurgaon court.